Call Operator

Streamline Recruitment are looking for an experienced Call Operator for our client, an industry-leading road haulier based in Stanford-Le-Hope, Essex. 

 
This is a full-time (Monday-Friday) temporary to permanent position, £12 per hour with an immediate start.

 
Responsibilities:

• Take requests from drivers and email the relevant team 
• Take data from drivers and enter into the system 
• Make outbound calls to relay information to drivers, give pin numbers, vbs numbers, request status updates, check they have notes
• Answer all overflow calls that have timed out after 30 seconds of queuing
• Re-route incoming calls to the relevant teams 
• Take messages and email the relevant person/team  
• Provide excellent customer service throughout all calls assisting customers to your best ability
• Liaise with all other teams to ensure all inbound calls are dealt with timely

 
Requirements: 

• Must have previous customer service experience
• Previous experience taking high volume inbound calls 
• Previous experience working within freight/logistics/haulage/transport industry would be desirable 
• Excellent communication and organisational skills 
• Computer literate 
• Able to work under pressure and deal with multiple tasks